FAQ

Do you offer free delivery?
Yes, we offer free delivery on all orders within the United Kingdom. We believe in making your shopping experience as easy and affordable as possible.

How can I contact customer service?
Our customer service team is ready to assist you with any questions or issues. You can reach us via our Contact Page.

Can I exchange an item for a different one?
Yes! If you wish to exchange an item for a different one, please contact us at support@veloramoda.co.uk with the details of the exchange. We will guide you through the process.

What is your return policy?
We want you to be completely satisfied with your purchase. That’s why we offer returns within 30 days of receiving your order. For more details, please visit our Return And Refund Policy.

Can I track my order?
Yes, you can! Once your order has been processed and shipped, you will receive a tracking number via email. Additionally, you can track your order directly on our website through our Track Order page.

What payment options do you offer?
We accept secure payments through Visa, Mastercard, American Express, Maestro, Google Pay, and Apple Pay.
Please read our Payment Options page for more information.

If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.

Customer Services Hours:
Monday to Friday: 9:00 - 18:00

Email: support@veloramoda.co.uk
Phone Number: +447441424972
Contact Form: Click Here

Business Information
Velora Moda is operated by RGB ECOM LTD, a company registered in the United Kingdom.

Company Number: 16017788
DUNS Number: 232578552

Address:
71-75 Shelton Street, Covent Garden
London WC2H 9JQ